This two day workshop was designed to be integrated
into the company’s phased development of its client
facing staff, and in this instance those attending would
have been in position for at least two years. Fast paced
and highly participative with short fact inputs from
the facilitator, the climate for the workshop was demanding
and challenging, designed to simulate real situations
faced. From developing an account strategy through to
handling difficult situations while improving relationship
management skills, this was an intensive yet all encompassing
look at strategic relationship management.
The delegates took away from the programme:
Increased knowledge of planning account strategy and how to capture the information
Improved understanding of roles and responsibilities within accounts
Improved communication, interpersonal and influencing skills
Increased ability to manage relationships at all levels
Enhanced confidence and ability to deal with conflict and resistance
A personal development plan related to subjects covered on the programme