This programme was required to embed a new IT performance
management system that linked to their newly devised competency
framework. Senior Management were taken through short facilitated
sessions to ensure full involvement & buy in to the new
system by agreeing what they must do, what they will get
in return and how they were going to instigate the changes
as a senior team and as individuals. In addition, a phased
development programme was delivered to help lower level managers
make the transition to the new IT system and develop a coaching
culture to become fully competent within their new competencies.
Outcomes & Feedback:
Higher standards of individual performance & customer
service levels
Consistent use of systems in performance management
Creation & review of team job specifications: use
of skills and behaviours framework
Observed increase in line management involvement in ensuring
consistent use of the system
Greater clarity of roles and expectations
Better standards and methods of performance communication